How Reserver.ca Grew Their Portfolio and Automated Up to 80% of Guest Communications

Overview

Montreal-based property management company Reserver.ca has transformed their guest communication and property management through Yada AI, leading to improved efficiency and guest satisfaction.

Gabriel Poulin, general manager at Reserver, says:

"Yada has transformed our guest communications and operations. We're growing our email database through guidebook opt-ins and webchat conversations. We're growing our revenues through automated upsells for additional nights, especially effective with our value units. And as we keep adding new listings to our portfolio, Yada helps us communicate more efficiently with our growing guest base."

Key Challenges

• Managing bilingual guest communications (English/French)
• Improving guest experience and revenue through selling open nights on either side of a guest's upcoming booking
• Synchronizing information across multiple platforms
• Handling high volumes of guest inquiries efficiently
• Growing email database to remarket to customers for future stays

Solution Implementation

Reserver.ca implemented Yada AI with several key features:

• AI-powered automated responses to handle up to 80% of guest communications
• Smart upselling system for additional nights ($50 early check-in offers)
• Custom content integration allowing guests to self-serve info on common amenities and grow Reserver's email database
• Automated task generation from guest conversations to ensure repair work doesn't get missed

Results & Impact

Since implementing Yada AI:

• Reserver's AI response rate improved from 30% to 70% while including multilingual digital guidebooks
• Automated upselling of additional nights resulting in 2x ROI of monthly Yada subscription cost
• Overall portfolio growth of their business with more properties being added.
• 1,200+ new email opt-ins across guidebooks, webchat, and online popovers in a 4-month period
• Higher efficiency in guest communication management