Everything the guest needs, all in one place.

Yada Guest Portal gives your guests a personalized, self-service experience that's built to drive loyalty and direct bookings. Tailored recommendations, convenient self-service tools, and comprehensive guest data help you keep visitors engaged, booking, and returning.

• Increase direct bookings with personalized recommendations, saved preferences, and automatic reminders for upcoming trips or special offers.
• Empower guests with self-service capabilities for managing reservations, updating preferences, accessing digital keys, and requesting services—with AI-powered support through our Guest Agent add-on.
• Monitor guest activity within the portal, and leverage that data to create smarter marketing campaigns, targeted offers, and refined guest segments.
• Deliver relevant content that resonates with key guest segments: loyal returners, at-risk guests, first-time visitors, and high-value travelers.
• Integrate seamlessly with your existing hospitality platforms to enhance loyalty programs, manage bookings, streamline communications, and elevate the entire guest journey.

Deliver instant answers with an AI-powered guest chatbot

Guests abandon bookings every day because they can't get quick answers to questions like "Is there parking available?" and "What's your cancellation policy?"

With Yada's Guest Agent, you can give every potential guest a personalized AI assistant that delivers instant answers and drives more direct bookings, all while collecting valuable guest data that powers smarter marketing and service.

• Recover abandoned bookings and resolve common inquiries with real-time 24/7 assistance available on your website chat widget and directly within OTA messaging platforms.
• Scale personalization effortlessly by automatically delivering timely offers, room recommendations, and relevant upsells based on guest preferences.
• Drive engagement with conversational prompts that invite dialogue and create booking opportunities.
• Support pre-arrival questions, last-minute requests, post-stay feedback, and more with immediate responses.
• Seamlessly escalate conversations to your team—complete with full conversation history—when personalized human assistance is needed.

Turn your direct booking website into an experience and revenue center

Turn every website visitor into a valuable connection with Yada's intelligent live chat widget. Designed specifically for hospitality, our chat solution helps you capture guest information, understand booking intent, and engage visitors at the right moment—all while building richer guest profiles.

• Capture contact information and key guest details through natural, conversational interactions that feel helpful, not intrusive.
• Identify booking intent by understanding what guests are looking for—whether it's availability for specific dates, room preferences, or special requests.
• Deploy strategic popups and proactive chat prompts based on visitor behavior, such as browsing specific room types or spending time on your booking page.
• Enrich guest profiles automatically by storing every interaction, preference, and inquiry to fuel more personalized future communications.
• Provide instant responses to common questions while your team is offline, ensuring no opportunity is missed.
• Transition seamlessly between AI-powered responses and live agent support, maintaining context throughout the entire conversation.
• Integrate chat data directly into your guest data platform, so every conversation becomes actionable intelligence for your marketing and service teams.