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A direct booking site chat widget is a small window on your direct booking site that allows visitors to chat with a customer support representative or chatbot in real time. Use our direct booking site chat widget to convert more leads, capture more site visitors, and drive more direct bookings.

Here are some of the benefits of using chat widgets:

• Improved Customer Service: Our widget can help your provide faster and more efficient customer service by allowing visitors to chat with a representative immediately

• Increased sales: Our widget can be used to collect leads and close deals. For example, a chat representative can use a chat widget to answer a visitor's question about a product and then offer to help them purchase the product.

• Reduced costs: Our chat widget can help you reduce costs by eliminating the need to staff a traditional call center.

Sentiment analysis is the process of identifying and extracting subjective information from text. This can be done manually, but it is more often done using natural language processing (NLP) techniques.

Sentiment analysis can be used to track customer sentiment, brand reputation, and social media trends. It can also be used to identify potential problems with products or services.

Conversion automations are automated workflows that trigger when a guest expresses interest in booking with you, regardless of what channel they are on.

These automations will engage your team and proactively message the guest to nudge them towards completing a booking.

An inquiry abandonment marketing sequence is a series of messages that are sent to potential guests who have inquired with you but have not yet completed the checkout process. The goal of these message sis to re-engage the guest and encourage them to finish their purchase. Each message in the sequence is  personalized and tailored to the specific guests inquiry.

A guest portal and helpdesk is a self-service center where guests can get answers to all the questions they have and get all the information they need about their stay, the location, and the rental / unit they're staying at.

Guest Portals and Helpdesks help deflect guest messages and reduce the number of times a day where guests message you or your team.

A listing knowledge base (LKB) is a centralized repository of information that is stored and organized in a way that makes it easy for employees and guests to find and use. A LKB can contain a wide variety of information, such as:

• House Rules, policies and procedures

• Listing, room, and service information

• Training materials

• Frequently asked questions (FAQs)

• Articles

A LKB can be accessed by employees and guests through the yada portal, guest helpdesk, and information in the LKB can be sent to guests automatically using our chatbot.

A chatbot uses the information in your LKB (Listing Knowledge Base) to automatically answer common guest questions the moment they are asked.