AI Powered Content Management
Consolidate all your listing data, SOP's, pictures, amenities, manuals, and tutorials in one place. Ensure that your team has a centralized place to access all the content they need to help guests.
The Yada CMS also drive your automatically-built guidebooks, and chatbot answers.
AI Content = Faster Responses
Knowledge bases power AI responses, help desks, and agents to deliver lightning fast, accurate responses to guests 24/7.
Empower guests to Deflect and Self-Serve
Chances are that your guests will try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace and give your team their time back.
Improved knowledge management
Give your guests more ways to find information and your agents an easier way to categorize and store data.
Frequently Asked Questions
What is a Hospitality Content Management System?
A hospitality content management system (CMS) is a comprehensive digital platform designed to centralize and streamline the management of crucial hotel operations content. This system serves as a unified repository for property information, standard operating procedures (SOPs), visual assets, and customer success materials.
The Yada content management system also offers integration capabilities with other hotel management systems, mobile responsiveness, multi-language support, and analytics for tracking content usage. By implementing yada, you can ensure efficient content management, improve staff access to vital information, enhance customer service, and maintain a cohesive online presence.
How does Yada Content Management turn into Guidebooks?
It's super easy! All of the content stored in your yada listings is turned into beautiful cards, sections, and articles for your guidebooks. No work needed on your part. Just plug your content into the yada content management system and start sharing guidebook links.
How do I use the Yada Content Management System for AI?
All the AI responses generated by yada and all of the chatbot responses used in our hotel and short term rental specific solution are generated from content you provide in the yada listing CMS.
That way, you always know what content and text the AI is using to generate responses, giving you complete visibility.
How can I export information from the Yada CMS?
You can always export your Yada listings and the images and files associated with it into a zip folder with a CSV.