The Math of Modern Hospitality: Why a $50 Early Check-in Fee Costs You $5,000
Operators often get caught up in "incremental revenue"—the idea that every early check-in or late...
How to Bypass the Airbnb VOIP Phone Alias Changes
Airbnb’s move to obscure guest phone numbers with VoIP lines and use proxy emails isn't an...
Spam vs. Connection: Navigating the Legality and Ethics of Direct Guest Marketing
Many operators fear that sending marketing emails will annoy guests or violate "rules." But there...
Solving the "Franken-Stack" Trap: Escaping the $3,500 STR Tech Debt
The "Franken-Stack" is what happens when an operator tries to solve a relationship problem with a...
Why Your Direct Booking Website is a Relationship Funnel, Not Just a Checkout
In the short-term rental world, we tend to treat our websites like a vending machine: the guest...
Building a Guest Database That Actually Grows Your Business
The numbers tell a familiar story. When operators first come to us, roughly 80% of their bookings...
Moving from Wi-Fi Gates to "Digital Concierge" for STR Data Capture
There is a fine line between "capturing data" and "holding a guest hostage." The traditional Wi-Fi...
How Luxury Vacation Stays Recovered Lost Clients and Achieved 10x ROI with Yada
For Luxury Vacation Stays, a growing vacation rental company, the problem was painfully clear....
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What To Do When a Guest Texts Back “Yes!” — The Missed Revenue Moment Most Property Managers Overlook
If you’re sending outbound SMS campaigns to past guests (and if you’re not, you should be), there’s...
How Home Team Vacation Rentals Drove $22,614 in Direct Bookings Through Outbound Guest SMS in just 8 days
Home Team Vacation Rentals, a leading short-term rental operator, was facing a familiar problem: ...