Win back abandoned inquiries

Stop losing 80% of your inquiries. Abandoned inquiries are your biggest revenue leak. Most brands stores lose 7-8 out of every 10 potential bookings. That’s not just traffic — that’s qualified, interested buyers walking away.

 

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$176,000

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Lift in 6 months using winbacks

Luxury Vacation Stays, a premium property management company in South Florida, generated $176,000 in just six months by implementing inquiry winback workflows. By automatically following up with guests who inquired but didn't book, they transformed missed opportunities into confirmed reservations—all without additional manual effort from their team.

With Yada's intelligent workflows, you can:

  • Automatically reach out to guests who abandon booking forms or leave items in their cart
  • Send personalized reminders with tailored incentives to encourage completion
  • Track which messages drive the highest conversion rates
  • Recover revenue that would otherwise be lost to competitors
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Turn every stay into more revenue

Maximize the value of each booking with automated upsell opportunities that feel personal, not pushy. Yada helps you present the right offer at the right time—whether it's a room upgrade, early check-in, spa package, or dining experience.

Our intelligent upsell workflows analyze guest preferences and booking patterns to deliver tailored recommendations that resonate. From pre-arrival emails showcasing available upgrades to in-stay messages promoting on-property amenities, every touchpoint becomes a revenue opportunity. The best part? It's all automated, so your team can focus on delivering exceptional service while Yada handles the selling.

Properties using Yada's upsell workflows see significant increases in ancillary revenue without any additional effort—just smarter, data-driven guest communications that enhance the experience while boosting your bottom line.

Maximize revenue from every booking

Every confirmed reservation is an opportunity to enhance the guest experience while increasing your revenue. Yada's automated upsell workflows make it effortless to offer upgrades, add-ons, and premium services that guests actually want.

Our intelligent automation delivers personalized upsell opportunities at the perfect moments throughout the guest journey. Promote early check-in or late checkout to guests arriving on off-peak days. Fill gap nights by offering extended stays at special rates. Suggest room upgrades, parking packages, airport transfers, or spa services based on guest preferences and booking patterns.

Each upsell feels natural and helpful rather than pushy—because it's powered by data about what guests have shown interest in or purchased before. Whether it's a pre-arrival email showcasing available upgrades or a targeted message about filling an extra night between bookings, Yada ensures every touchpoint adds value for both you and your guests.

Properties using Yada's upsell workflows see significant increases in ancillary revenue and average booking value—all automated, personalized, and designed to enhance rather than interrupt the guest experience.

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Quick Answers

How do winback workflows work?

Winback workflows automatically identify guests who have started but not completed a booking, then send personalized follow-up messages to encourage them to return and finish their reservation. You can customize the timing, messaging, and incentives to match your property's brand and goals.

When should upsell messages be sent?

Yada's upsell workflows can be triggered at optimal times throughout the guest journey—immediately after booking confirmation, a few weeks before arrival, during pre-check-in, or even during the stay. Our data shows that pre-arrival upsells (sent 1-2 weeks before check-in) typically see the highest conversion rates.

What types of upsells work best?

The most successful upsells provide genuine convenience or enhance the guest experience. Popular options include early check-in/late checkout, room upgrades, gap night fills, parking packages, airport transfers, spa services, and dining credits. The key is relevance—matching offers to guest preferences and booking patterns.

Do I need technical expertise to set this up?

No technical expertise required. Yada's workflows come with pre-built templates designed specifically for hospitality. You can launch proven campaigns in minutes, then customize them as you learn what resonates with your guests.

What if a guest books through an OTA?

Yada can still help you upsell to OTA guests for services and add-ons that aren't included in their third-party booking, such as early check-in, parking, transfers, or on-property experiences. Winback workflows work best for direct booking channels where you have full control of the guest relationship.