Resolve 50% of your guest questions instantly
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia. She packed her seven versalia.
Ready to automate 50% of your guest messaging?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in grove right at the coast of the Semantics, a large language ocean. Because there were thousands of bad Commas, wild Question Marks and devious Semikoli.
Free up your team
Tired of answering the same "what's the wifi password" question over and over again? Let AI handle the basic FAQ type messaging while your team focuses on driving revenue and repeat bookings.
Buy back your time
The Yada BuyTime module defuelcts guest questions to the Yada Guest Portal and Guidebook. This reduces by 65% the amount of messaging you get in the first place. Guests love to help themselves and get information themselves, this makes it seamless to provide it.
Turn every interaction into revenue
Every guest interaction is an opportunity to drive an upsell, build a relationships for a repeat booking, or grab a piece of contact information for future marketing sends. The Yada AI chatbot delivers on this promise by answering questions, driving guest portal engagement, and providing the 5-star experience that leads to loyalty.
Explainable by default
Yada’s chatbot is built on Explainable AI — meaning every answer is grounded in your real guest data, content, and context. No black boxes, no guessing. Guests get trustworthy responses, and your team gets full visibility into how the AI arrived at its answers.
With Explainable AI, you get:
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Transparent answers based on your actual listings, policies, and guest data
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Traceable reasoning that shows which sources informed the reply
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Fewer hallucinations and more consistent, brand-safe responses
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Higher guest trust due to accurate, explainable messaging
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Better operator confidence knowing the AI isn’t inventing information
Powerfully reliable
Yada’s AI chatbot — Y:CAI — speaks 45 languages fluently and responds in the exact tone and personality of your brand. It understands the details of every property you manage, from amenities and house rules to procedures and on-the-ground best practices.
With Yada, you can trust that the machine is as accurate as your team, never guessing, never improvising, and never talking about anything it doesn’t intimately know. It answers only from your verified content and unified guest data, ensuring clarity, consistency, and complete brand safety in every interaction.
The deepest insights you've ever seen
With Yada Chat AI, Y:CAI, you'll get never-before-seen visibility into what guest are talking about and what's on their mind.
With Yada Chat AI (Y:CAI), you'll get never-before-seen visibility into what guests are talking about and what's on their mind. Our advanced AI technology analyzes conversations in real-time, surfacing the topics, concerns, and interests that matter most to your guests. Instead of waiting for formal surveys or reviews, you'll instantly understand emerging trends, common questions, and pain points as they happen. This powerful insight allows you to respond proactively, personalize experiences, and make data-driven decisions that keep you ahead of guest expectations. Y:CAI transforms casual conversations into actionable intelligence, giving you the competitive edge that comes from truly understanding your guests.
Yada AI chatbot FAQ's
What is the Yada AI Chatbot?
Yada AI is an advanced AI-powered chatbot designed specifically for AirBnB hosts, short-term rental operators, and hotels. It instantly resolves guest questions with accurate, conversational answers based on your listing content, previous conversations, and local data. Our solution typically handles 50% of guest inquiries automatically.
How is Yada AI different from other chatbots?
Unlike generic chatbots, Yada AI uses sophisticated AI models combined with robust safety technologies specifically tailored for hospitality. It understands complex queries, asks clarifying questions when needed, and engages in full conversations with guests. Our Explainable AI (YXAI) technology also provides transparency into how decisions are made, making it easier to trust and verify responses.
What types of properties can use Yada AI?
Yada AI is designed for AirBnB listings, short-term rentals, vacation rentals, boutique hotels, and hospitality properties of all sizes. Whether you manage a single property or an entire portfolio, our chatbot scales to meet your needs.
What types of questions can Yada AI answer?
Yada AI can handle a wide range of guest inquiries including check-in/check-out procedures, amenity information, house rules, WiFi passwords, local recommendations, parking instructions, appliance usage, and booking-related questions. It draws from your listing content, guidebooks, and previous conversations to provide accurate, contextual answers.
How does Yada AI integrate with guidebooks?
Yada AI works seamlessly with Yada's digital guidebooks. When answering questions, the chatbot can deliver relevant guidebook cards with detailed information, allowing guests to access comprehensive answers and solve problems independently even if you can't respond immediately.
What is Explainable AI (YXAI)?
Our Explainable AI technology ensures transparency in how Yada AI reaches its conclusions. Unlike traditional "black box" AI systems, YXAI provides insights into the reasoning behind responses, making it easier to trust, verify, and understand the chatbot's answers. This gives you confidence that guests are receiving accurate information.
How difficult is it to set up Yada AI?
Setup is straightforward. Yada AI automatically pulls information from your existing listing content and guidebooks. Our team will guide you through the implementation process to ensure the chatbot is properly configured for your property.
Where does Yada AI get its information?
Yada AI sources answers from three primary places: your listing content and descriptions, your digital guidebooks, and previous guest conversations. It also has access to local data to provide relevant area recommendations.
Does Yada AI integrate with my existing tools?
Yada AI is part of the comprehensive Yada platform, which includes guidebooks, direct booking widgets, upsells, and property management features. Please contact us to discuss specific integration requirements with your current systems.
What happens if Yada AI doesn't know the answer?
When Yada AI encounters a question it cannot confidently answer, it can ask clarifying questions or seamlessly route the inquiry to you for personal attention. The system is designed to never provide inaccurate information to your guests.
How accurate is Yada AI?
Yada AI uses the most sophisticated AI models combined with strong safety technologies to ensure accuracy. It only provides answers based on your verified content and will not fabricate information. Our Explainable AI technology allows you to understand and verify the source of each response.
What if Yada AI gives incorrect information?
Our system is designed with robust safety protocols to minimize errors. However, you maintain full visibility into conversations and can review interactions to ensure accuracy. You can also update your listing content and guidebooks at any time to refine the chatbot's knowledge base.