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The only Listing Knowledge Base guide you'll ever need

Are you ready to dive into the world of Short Term Rental AI? Look no further, because we've got you covered!

A well written, detailed, and thoughtful knowledge base is a critical component of the AI - the more content it's got, the more accurate, reliable, and comprehensive the AI generated answers will be. Whether you're a yada user or not, we'd recommend that every host and property manager has one.

Yada is a conversational AI and chatbot platform that automates over 70% of repetitive questions and answers before, during, and after a guests stay. Book a demo today :)


What is a knowledge base?

A customer support knowledge base is a central repository of information that contains all the frequently asked questions, manuals, tutorials, and support documents that a guest may need throughout their stay. It provides a way for staff and agents to find answers to guest queries quickly and provide reliable, rapid answer.

A well-curated knowledge base can significantly reduce the workload of customer support teams by giving the AI the information it needs to automate repetitive tasks and answer common questions. It can also improve customer satisfaction by providing these types of answers and responses immediately.


How does it get used by the AI?

A knowledge base is an essential tool for a chatbot to provide instant responses to guests' inquiries. The AI uses the information stored in the knowledge base to quickly and accurately answer frequently asked questions about the property, booking policies, amenities, and other relevant information. The chatbot scans through the knowledge base's contents and provides guests with immediate responses to their queries.

As a result, the chatbot can save time and resources by automating repetitive tasks and freeing up staff to focus on more complex issues. Additionally, with a well-curated knowledge base, the chatbot can provide guests with reliable, consistent, and accurate responses, leading to higher guest satisfaction and loyalty.


How to make a knowledge base for the AI

Simply put, yada is smart. Like really smart. That's why you don't need to structure, format, or organize the knowledge base in any sort of specific way.

To make a knowledge base that can truly empower your AI and chatbot, you need to focus on providing it with as much data as possible. This means gathering all the frequently asked questions, customer inquiries, support documents, and manuals that your guests may need. You should also include any relevant information about your property, such as amenities, booking policies, check-in and check-out times, and more.

In addition, it's essential to make sure that the knowledge base is up-to-date and accurate. Regularly review and update the information to ensure that it's relevant to your guests' needs and reflect any changes in your property or policies. By doing this, you can ensure that your AI and chatbot are always providing accurate and reliable responses to your guests' inquiries.

Remember, the more comprehensive and useful the knowledge base is, the more effective your AI and chatbot will be at automating repetitive tasks and providing guests with the answers they need. So take the time to build a robust and informative knowledge base that can help you provide the best possible guest experience.


What to include in a knowledge base


1 - Check in Instructions

Check-in instructions are an essential component of any knowledge base for short term rental AI. These instructions provide guests with clear and concise information on how to access the property, where to find keys or access codes, and any other relevant details they need to know before arriving.

To write good check-in instructions, it's important to keep a few key things in mind. First, make sure the instructions are easy to follow and understand. Use simple language and provide step-by-step guidance to help guests navigate the check-in process smoothly.

It's also important to provide detailed information on any potential roadblocks or issues that guests may encounter. For example, if the property is located in a gated community, make sure to include instructions on how to access the gate. If there is limited parking available, provide information on where guests can park their vehicles.

In addition, consider including visual aids, such as photos or diagrams, to help guests visualize the check-in process. This can be especially helpful for guests who may not be familiar with the property or the surrounding area. The AI will pick up on links to these visual aids and send them along with the message to the guest.


2 - Parking Instructions

When it comes to parking instructions, it's important to be as detailed as possible to avoid any confusion or frustration for guests. Start by providing clear information on where guests can park their vehicles, whether it's on the property itself or in a nearby public parking lot.

Be sure to include any relevant details about the parking situation, such as whether there are assigned parking spots, any restrictions on the type of vehicle that can be parked, or any fees associated with parking. If there are specific instructions for entering or exiting a parking garage, include those as well.


3 - Connectivity (WiFi)

When it comes to connectivity, providing guests with easy and reliable access to the internet is crucial. One way to ensure that guests can easily connect online is to provide a detailed guide on how to do so.

Start by providing clear instructions on how to access the WiFi network, including the network name and password. Be sure to include any special instructions, such as whether the network is secured or if there are any restrictions on usage.

It's also important to provide troubleshooting tips in case guests encounter any issues connecting to the network. This could include steps such as resetting the router, checking for nearby devices that might be interfering with the signal, or contacting the property manager for assistance.


4 - House Rules

When renting out a property, it's important to establish clear rules and guidelines to ensure that guests have a safe and enjoyable stay. Creating a comprehensive house rules template can help you communicate your expectations to guests and avoid any potential misunderstandings or conflicts.

Be sure to use clear and concise language to make the rules easy to understand and follow.

In addition to listing the rules, consider including explanations or examples to help guests understand why certain rules are in place. For example, if there is a no smoking policy, explain that smoking is not allowed due to fire safety concerns.


5 - Appliances

Guests often have questions about how to use appliances in a short-term rental property, and a knowledge base article can help provide easy to follow instructions. When writing an article on this topic, start by identifying the most commonly used appliances in your property, such as the stove, microwave, dishwasher, and washing machine.

Break up this part of the knowledge base into sections based on what appliance you are providing guidance about. And consider adding links to videos and images which might be helpful. Like snippets on how to operate the AC.


6 - Local transportation

When it comes to writing an article about local transportation options, there are a few key things to keep in mind. First, start by researching the various transportation options available in the area, such as bus or train routes, taxi services, or ride-sharing apps.

Next, consider the needs and preferences of your guests. Are they primarily traveling for business or leisure? Do they have any mobility issues that may affect their transportation choices? By understanding your guests' needs, you can tailor your article to provide the most useful and relevant information.

When writing this part of the knowledge, be sure to include clear and concise instructions on how to access each transportation option, including any relevant schedules, fares, or special requirements. You may also want to include information on popular destinations or attractions that can be easily accessed via public transportation.

Also, consider adding links maps or photos to help guests visualize the transportation options and routes. By providing comprehensive and informative guidance on local transportation, you can help your guests have a stress-free and enjoyable stay.


7 - Things to do

When guests stay at a short-term rental property, they want to experience the local area and culture. This is where local guides come in handy. Adding local guides to your knowledge base can provide guests with valuable information on the best restaurants, attractions, and hidden gems in the area.

To create a comprehensive local guide, start by researching the most popular and unique attractions in the area. This could include museums, parks, historical landmarks, or local festivals and events. Then, provide detailed information on each attraction, including hours of operation, admission fees, and any special events or exhibits.

In addition, consider including recommendations for restaurants, bars, and other local hotspots. This could include popular local dishes, must-try cocktails, or hidden gems that only locals know about.

By providing guests with a wealth of information on the local area, you can help them have a truly immersive and authentic travel experience. And, with the help of AI and chatbots, you can provide this information quickly and easily through your knowledge base.