Seacoast Vacation Rentals: Revolutionizing Short Term Rental Management with AI

About Seacoast

Seacoast is a thriving short and medium-term rental management company that has experienced remarkable 40% year-over-year growth, managing 70 properties with ambitious plans to reach 100 properties by 2025.

The Challenge

Managing a growing portfolio of vacation rentals brings significant operational challenges:

• High volume of repetitive guest inquiries consuming staff time
• Need to maximize revenue through upsell opportunities
• Difficulty collecting and leveraging guest contact information
• Limited ability to track and measure guest communication efficiency

The Solution

Seacoast partnered with Yada AI to implement an intelligent guest communication and revenue optimization platform.

Key Features Implemented:

• AI-powered automated messaging for common guest inquiries
• Smart upsell workflows for extended stays
• Digital guidebooks with integrated contact collection
• Web chat with lead capture capabilities

The Results

Messaging Efficiency

• 62% of FAQ-type questions automatically answered by AI
• 12% reduction in total messaging volume after implementing digital guidebooks
• Freed up staff time to focus on revenue-generating activities

Revenue Generation

• 13.5% conversion rate on automated upsell offers
• Generated thousands in additional revenue through extended stay offers
• ROI of 3x on Yada subscription through upsells alone

Guest Data Collection

• 262 new guest email addresses collected through digital guidebooks
• 105 qualified leads captured via web chat
• Enhanced ability to build guest relationships and drive repeat bookings

"Operations is pretty well dialed in... our pricing strategy is rock solid... but Yada has been a game-changer for our guest communication and revenue optimization efforts." - Chris Petzy, Seacoast

Looking Ahead

Seacoast and Yada continue to innovate with planned enhancements:

• Integration of SMS marketing for higher conversion rates
• Automated early check-in/late checkout revenue opportunities
• Enhanced guest segmentation for targeted marketing
• QR code implementation for improved guidebook adoption

Why Choose Yada?

For vacation rental managers looking to scale efficiently while maintaining service quality, Yada AI delivers:

• Immediate ROI through automated upsell opportunities
• Significant time savings with AI-powered guest communication
• Valuable guest data collection for marketing and retention
• Continuous innovation and feature development

Ready to transform your vacation rental operations? Request a demo today to see how Yada AI can help you achieve similar results.