Getting Started with Guest Texting for Your STR

The simplest way to begin texting your guests is to start manually, even if it feels clunky at first. Copy phone numbers from your booking platforms into your personal phone and send a brief welcome message introducing yourself. You can draft a few templates in your notes app and copy-paste them as needed. This approach works especially well for guests booking through platforms like Booking.com, where the in-app messaging experience is notoriously poor.

Once you've established the habit and seen the response rate, consider upgrading to a dedicated business texting service that provides a separate phone number. This keeps your personal number private while allowing you to automate parts of the process. Services like Quext integrate with platforms like Yada, enabling you to segment your guest list and send targeted messages based on stay dates, suite type, or season.

The key is to make communication easy and personal. Guests appreciate being able to reach you quickly via text rather than navigating clunky platform apps. Even a simple check-in message asking if they need anything can set the tone for a memorable stay. Over time, this direct line of communication becomes one of your most valuable marketing assets, allowing you to nurture relationships and encourage repeat bookings.

For more on building direct relationships with guests, see our guide on mastering direct bookings and off-season growth. 

Topics: question=How do I start texting my short-term rental guests without it feeling overwhelming? • intent=guest communication