How to configure Yada's chatbot AI, including settings for response accuracy, back-off time, small talk capabilities, time-based operations, and message approval workflows.
Accessing AI Settings
- Navigate to Settings from the left-hand menu
- Find AI Settings section (also accessible from the top)
Key Configuration Options
- Accuracy Settings
- Lower accuracy: More frequent responses but may be less precise
- Higher accuracy: More aligned with content cards but fewer responses
- Back-off Time
- Controls how long AI waits after human responses
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- Lower settings allow AI to respond sooner
- Small Talk Settings
- Enables AI to respond to conversation closers like "thank you"
- Customize greetings and signatures
- Time-based Operation
- Set specific hours for AI operation
- Can configure AI to only respond when human agents are offline
- Message Approval
- Optional setting to review AI responses before sending
- Allows quality control of outgoing messages
Troubleshooting Tip: If AI is responding too much or too little, adjust the accuracy settings accordingly