A reimagined guest experience

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Free guidebooks

Guidebooks Guests Actually Use

Upsell early check-in, late checkout, and local experiences directly inside your guest portal — turning every stay into an additional revenue moment.

AI That Converts, Not Just Responds

Chat AI answers guest questions instantly — reducing friction, boosting satisfaction, and freeing your team to focus on the moments that actually drive reviews and rebookings.

Experiences Worth Talking About

Guests who have a seamless stay leave better reviews, refer more friends, and book direct next time. Yada helps you engineer that outcome, every single time.

Turn Every Stay Into a Revenue Moment

Your property guide shouldn't just answer questions. It should make you money.

Most operators use guidebooks to reduce support messages. Smart operators use them to drive revenue. Yada Guidebooks are built to do both — answering the questions guests would have texted you while surfacing upsells at exactly the right moment in their stay.

A guest who just arrived and is setting up their first night is the most receptive they'll ever be to a late checkout offer. A guest who just had a great dinner recommendation from your guide is primed to book a local experience through you. Yada puts these moments on autopilot.

Upsell early check-in, late checkout, and add-ons directly inside the guest portal
Local recommendations that position you as the trusted expert — not just a landlord
Stay-specific details automatically populated so every portal feels custom
Built-in review prompts at checkout to capture five-star ratings while the experience is fresh

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Support That Scales Without Headcount

Answer every guest. At every hour. Without hiring anyone.

The most common guest messages — WiFi passwords, check-in instructions, parking questions, early checkout requests — take up a disproportionate amount of your team's time. And they come in at 11pm. Yada's Chat AI handles them instantly, accurately, and in your voice.

But this isn't just about efficiency. Faster responses mean happier guests. Happier guests leave better reviews. Better reviews drive more bookings. The ROI on not making a guest wait two hours for a WiFi password compounds across every future stay they might have booked with you.

Trained on your specific properties, house rules, and local knowledge — not generic hotel data
Handles the most common questions automatically, escalates the rest to your team
Available inside your guest portal, guidebook, and live chat widget
Reduces overnight support volume so your team focuses on high-value interactions

Remove Every Point of Friction

The faster a guest gets what they need, the better their review will be.

Guest frustration compounds. A hard-to-find WiFi password leads to a slow first impression. A confusing check-in process colors the whole stay. A missed checkout instruction creates a dispute. QR codes and smart links eliminate the friction points that cost you stars before the stay even gets going.

Place a QR code on the welcome card, the fridge, or the front door — and guests instantly access everything they need. Update the destination anytime from your dashboard. No reprinting, no guest confusion, no "can you resend that link?"

Dynamic links that redirect to any content — and can be updated without changing the QR code
Track scans by property to see exactly what guests are looking for and when
Use in pre-arrival emails, physical print collateral, and in-property signage
Every scan is an opportunity to surface an upsell, a review request, or a rebooking prompt

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Everything in one place

A five-star review reflects everything the guest didn't notice going wrong.

The AC that got fixed before check-in. The welcome basket that was ready on time. The broken shower head that was flagged before the guest arrived. Operational execution is invisible when it works — and catastrophically visible when it doesn't. Yada's task management keeps every property running at the standard your reviews depend on.

Pair it with live chat and your team stays connected to guests in real time — catching problems early, resolving them fast, and turning potential complaints into proof of great service.

Pre-arrival, in-stay, and post-checkout task templates built per property
Assign tasks with due dates, priority levels, and team member ownership
Live chat escalation routes guest messages to the right person instantly
Full conversation history so any team member can pick up where another left off

More Direct Bookings. Less Manual Work.

"Using Yada is a no-brainer for us."

Luxury Vacation Stays transformed their guest communication from a manual chore into a high-performance revenue engine. By implementing Yada’s automated inquiry winback and repeat booking workflows, they successfully captured lost leads and re-engaged past guests at scale. This shift led to $75,000 in direct revenue in a single quarter—a massive 10x ROI.

Tristan Tuchow

Founder, Luxury Vacation Stays

"We got crazy responses last week!!"

Mark at Plus Vacation Rentals got started with Yada in October of 2025. Within two weeks, Yada had generated over 154 repeat booking opportunities. Building direct relationships with your guests is the number one way to drive direct bookings and build independence from OTAs.

Mark Dennis

Owner, Plus Vacation Rentals

"$22,614 in new direct bookings in just 8 days."

Home Team Vacation Rentals wanted to break their dependence on OTAs and start owning their guest data. By partnering with Yada to launch a strategic outbound SMS campaign, they sent personalized, low-friction texts to 2,500 past guests. The result? 68 high-intent conversations and 9 confirmed bookings in just over a week.

Jeff Gibb

Director of Operations, Home Team VR

3x ROI through Automated Revenue Recovery

UHP Rentals provided self-serve access to property information and achieved over 5,600 guidebook views in a quarter, significantly reducing the manual burden on their support staff. More importantly, these digital touchpoints became a high-performance lead magnet, capturing one new guest contact every single day. Between the new marketing opportunities and recovering nine "lost" bookings in a single month, UHP has seen a 3x ROI and an average of $6,000 in monthly revenue directly influenced by Yada’s automation.

Zeev Dayan

UHP Rentals

Frequently asked questions

What exactly is Yada Guest Experience?

It's Yada's suite of guest-facing tools — Guidebooks, Guest Portals, Chat AI, QR Codes & Smart Links, Task Management, and a Live Chat Widget. They're designed to work together as one system, covering everything from the moment a guest books to the moment they leave a review and rebook direct.

How is this different from just sending guests a PDF or a welcome email?

A static PDF can't upsell a late checkout, answer a 2am question, track which guests clicked what, or prompt a review at the exact right moment. Yada is a live, dynamic system that responds to where a guest is in their stay — and every interaction is an opportunity to drive a better review, an upsell, or a future direct booking.

Does my guest need to download an app?

No. Everything is accessible via a link or QR code from any smartphone browser. No app, no account creation, no friction. Guests get what they need in seconds.

How does Chat AI know about my specific properties?

You train it on your own content — your house rules, check-in instructions, local recommendations, WiFi details, and anything else that's specific to your properties. It doesn't pull from generic hospitality knowledge. It answers as if it were you, using the information you've provided.

What kinds of questions can Chat AI handle on its own?

The vast majority of what guests actually ask — WiFi passwords, check-in and check-out instructions, parking, how appliances work, local restaurant recommendations, pool hours, trash day. Anything that requires a judgment call or a policy decision gets escalated to your team.

Can I upsell through the guest portal and guidebooks?

Yes, and this is one of the highest-ROI features in the suite. You can surface offers for early check-in, late checkout, mid-stay cleans, local experiences, or anything else you want to monetize — directly inside the portal, at the moments when guests are most likely to say yes.

How do QR codes work if I want to change where they point?

That's the whole point of smart links. The QR code itself never changes — you print it once and it lives on your welcome card or in your property. But the destination it points to can be updated from your Yada dashboard anytime. So if you want to send guests to a new checkout instructions page or a seasonal upsell, you update the link and every existing QR code reflects the change instantly.

How does Task Management connect to the guest experience?

Operationally. A pre-arrival checklist that gets completed properly means the AC is working, the welcome basket is stocked, and the place is spotless before the guest walks in. Those are the things guests don't mention in reviews — until they go wrong. Task management keeps your team accountable so your reviews stay clean.

Can my whole team use this, or just me?

The whole team. You can add team members, assign tasks by role or property, and set permissions so everyone sees what they need to and nothing they don't. Housekeeping sees cleaning tasks. Co-hosts see messaging. You see everything.

Does this integrate with my property management system?

Yes. Yada integrates with leading PMSs including Guesty, Hostaway, Lodgify, Hospitable, and OwnerRez so guest data flows in automatically — stay dates, guest names, property details — and your portals and guidebooks are pre-populated without manual input.

How long does setup take?

Most operators are fully live within 72 hours. Guidebooks and portals go up fast — you're essentially filling in content you already know. Chat AI takes a bit longer to train well, but we guide you through it. There's no developer required at any step.

What's the Website Builder and when is it coming?

It's a no-code tool to build a direct booking website for your properties — designed to capture the traffic you're currently losing to OTAs and convert it into commission-free bookings. It's in development now. Join the waitlist and you'll be first to know when it launches.