About Seacoast
Seacoast is a thriving short and medium-term rental management company that has experienced remarkable 40% year-over-year growth, managing 70 properties with ambitious plans to reach 100 properties by 2025.
The Challenge
Managing a growing portfolio of vacation rentals brings significant operational challenges:
- High volume of repetitive guest inquiries consuming staff time
- Need to maximize revenue through upsell opportunities
- Difficulty collecting and leveraging guest contact information
- Limited ability to track and measure guest communication efficiency
The Solution
Seacoast partnered with Yada AI to implement an intelligent guest communication and revenue optimization platform.
Key Features Implemented:
- AI-powered automated messaging for common guest inquiries
- Smart upsell workflows for extended stays
- Digital guidebooks with integrated contact collection
- Web chat with lead capture capabilities
The Results
Messaging Efficiency
- 62% of FAQ-type questions automatically answered by AI
- 12% reduction in total messaging volume after implementing digital guidebooks
- Freed up staff time to focus on revenue-generating activities
Revenue Generation
- 13.5% conversion rate on automated upsell offers
- Generated thousands in additional revenue through extended stay offers
- ROI of 3x on Yada subscription through upsells alone
Guest Data Collection
- 262 new guest email addresses collected through digital guidebooks
- 105 qualified leads captured via web chat
- Enhanced ability to build guest relationships and drive repeat bookings
"Operations is pretty well dialed in... our pricing strategy is rock solid... but Yada has been a game-changer for our guest communication and revenue optimization efforts." - Chris Petzy, Seacoast
Looking Ahead
Seacoast and Yada continue to innovate with planned enhancements:
- Integration of SMS marketing for higher conversion rates
- Automated early check-in/late checkout revenue opportunities
- Enhanced guest segmentation for targeted marketing
- QR code implementation for improved guidebook adoption
Why Choose Yada?
For vacation rental managers looking to scale efficiently while maintaining service quality, Yada AI delivers:
- Immediate ROI through automated upsell opportunities
- Significant time savings with AI-powered guest communication
- Valuable guest data collection for marketing and retention
- Continuous innovation and feature development
Ready to transform your vacation rental operations? Request a demo today to see how Yada AI can help you achieve similar results.