What is Yada?
Yada is a conversational AI platform for Short Term Rentals, Hotels, Property Managers, and guest facing team. Think of it as a really, really smart Guest CRM
It's got integrations with dozens of PMS's, messaging channels, and OTA's. Advanced marketing and analytics capabilities. Auto responding across all of these channels. A free chat widget for your direct booking site.
And the AI is built for hospitality. We've trained it on millions of conversations to the point where it can deal with most of what guests want to know and do. Booking inquiries, in stay chats, conversational surveys, smart engagements and more. Not only that but we've recently integrated with OpenAI, a 175 billion parameters state-of-the-art language model.
Cloud Dashboard
Elevate your guest messaging game with the cloud dashboard - your ultimate control hub. With an intuitive platform, you can effortlessly set up integrations, inboxes, AI behaviors, and analytics to streamline and supercharge your operations.
Home View
Your home page gives you a birds eye view of all the guest engagement that's going on. Not only that but you've got tons of incredibly useful real-time metrics like response times, inquiry types, sentiment analytics, and more.
Inboxes
Yada's got a unified inbox you can use for all of your guest communications. If you're already integrated with a PMS it serves as a 1-1 backup of your PMS inbox. It can also integrate directly with AirBnB and other OTA's.
And WhatsApp. And Instagram. And Telegram. Meaning you've got total visibility into guest messaging. Oh, and did we mention that it keeps track of guests across multiple stays and conversation? So you can be in touch on multiple channels before, during, and after they leave but you'll still have full visibility.
Powerups
Yada is the only guest messaging platform with a robust marketplace of powerups and integrations which you can use to really supercharge your messaging stack.
Here you can integrate with your Property Management Systems, OTA's, external channels like WhatsApp, analytics platforms, task & ticketing platforms, and more.
Chat AI
Yada is fueled by the incredible power of AI. It seamlessly responds to guests across every channel imaginable, while also enhancing contacts and propelling results-driven remarketing and retention campaigns.
GPT Powered Chatbot
The chatbot is designed and trained to deal with thousands of conversations, questions, complaints, and requests that might happen during, before, and after a stay.
Sub-second response times on all channels means your guests get the help and information they need in the moment they need it.
And because it's already trained for hospitality and augmented by flows created by people from brands like the Ritz and Shangri-La, you know your guests are getting a 5-star experience.
It responds to guests in a friendly, professional tone and you can always add custom responses and data points to further increase the customization of the AI.
Knows your Listings
When you connect yada to your Property Management System or your OTA a process gets started. First the AI imports your listing and fills in hundreds of data points about the listing based on what's already there and answers you've previously given to all sorts of questions
It then uses this information, custom responses and dynamic, generative-AI created responses to handle thousands of inquiries, requests, and conversations.
This content can be updated directly or automatically by the AI. The more you use it, the more conversations it is exposed to, and the more existing data it has the smarter it gets.
Also, if you've got multiple listings in one place, say an apartment building with 10 rentals in it, you can group all of these listings and multiply the datasets the AI uses to generate and send responses.
Powered by ChatGPT
Activating your chatbot and connecting it to ChatGPT is incredibly easy! We use ChatGPT in tandem with thousands of real-time and local data points to deliver responses to thousands of inquiries about the area, itineraries, recommendations, and more.
Integrations
Yada is blazing a trail towards seamless integration with the industry's leading property management systems and OTA's, as well as the most heavily utilized messaging channels that tally up billions of daily interactions.
PMS integrations
We've built out robust API integrations with many of the top property management systems and are constantly rolling out new ones.
Integrating with a PMS uses data found in listings and thousands of answers and data points found in previous conversations to put together a robust and adaptable dataset for each listing which is then used to generate the responses.
It also sets up all of the infrastructure and API connections so it can react and respond to messages in real time.
AI messages directly through the PMS
In many cases, the AI sits as a layer on top of your Property Managemen System inbox and responds to guests when a message comes in that it's a) able to understand and b) able to react to. As far as you're concerned, it's like having a really smart assistant directly embedded in your property management system.
Of course, if you're using other channels like WhatsApp or Instagram or Email, you will be spending a lot of time in the Yada inbox. And because it's the same AI that powers all of these conversations, you get the same amazing features no matter where the guests are chatting from
Messaging across all Channels
It's important to note that 93% of guests and consumers prefer to engage and message on the apps they already use daily, such as WhatsApp and Instagram. These platforms have become a vital part of driving revenue and support for brands worldwide.
As we move forward in 2023, it's essential to have a presence on these channels, and our smart inbox makes it effortless to manage all of them in one place.
OTA's (Coming Soon)
These integrations are still in Beta but we are planning on being integrated fully with AirBnB, booking.com, VRBO, and more by the end of Q1 2023.
Direct OTA integrations will allow for 1-1 communication with the OTA and are especially useful for those who may not be using a PMS just yet.
Free Chat Widget
Say hello to Yada's latest offering - a free direct booking site chat widget! With this powerful tool, you can easily connect with your website visitors in real-time and provide them with personalized assistance. Whether it's helping them navigate your site or answering any questions they may have, our chat widget is the perfect solution to enhance your customer engagement and boost conversions. Best of all, it's completely free and easy to set up - so why wait? Sign up for Yada's chat widget today and start seeing results!
What does it do?
Simple! It gives you a way to engage with visitors on your direct booking site in real time and ensure that each visit and each moment of interest turns into a booking.
The AI is also integrated into the chat widget. It's smart so it knows what rooms or listings the guests are looking at and can dynamically respond, answer questions, and help them book autonomously based on that
