As 2020 moves forward and as the world starts recovering from Coronavirus, it’s important to start thinking about what you as a host can do to make sure your rental stands out this year. Competition is going to be very high in the next 12 months as there are going to be far fewer people traveling, but the number of people hosting is expected to remain relatively stable.
Standing out and really catering to what your guests want to see and experience is going to be critical. Now more than ever, they are going to be relying on personalized local recommendations and guidance on what to do. Establishments which have been around for ages may have gone bust, and whatever your guests had planned or wanted to see may no longer be relevant.
That’s why it’s very important to provide them with the type of information and guidance they can only get from a local. Recommendations for places and activities which are still open, relevant, and safe.
Why local recommendations are so important
It is impossible to underestimate how much the hospitality industry has changed in the last few years, and how much this change will continue to accelerate due to the ongoing COVID pandemic.
The reason vacation rentals (AirBnB, HomeAway, VRBO, etc.) have grown in popularity in the last 10 years is the same reason why the need for comprehensive local engagement is so important: visitors want to feel like they’re truly experiencing all a local culture and location can offer. Staying at a hotel, leafing through a travel book, and solely relying on yelp, tripadvisor, and foursquare to get suggestions on what to do and see isn’t enough any more.
This new generation of traveler values immersion instead of pampering. They value experience instead of optics. Going to places off the beaten path.
I can, from personal experiences hosting in Boston, conclusively say that the guests I’ve had who’ve been engaged and had access to all the tips, recommendations, and suggestions I put together generally had a much more immersive, positive, and fun experience. Avoiding all the “tourist trap” destinations (freedom trail, quincy market, etc.) and visiting restaurants, bars, points of interest, and historical locations which were recommended by locals ensured a more positive, rewarding, and immersive experience - which was visibility noticed in the number of reviews (a higher percentage of guests were leaving a review), and the average rating which they bestowed. I already had a pretty good AirBnB on all of my rentals, but the substantially increased volume of reviews really helped with visibility and getting my rentals ranked higher.
6 Tips on how to make your rental stand out with amazing local recommendations.
How guests choose what to do when visiting is changing...
In the last 10 years or so, most people who’ve traveled for leisure have relied on services like Yelp, Tripadvisor, and Foursquare to give them recommendations and suggestions. However, these types of platforms have one inherent flaw built into them - they function as self-fulfilling prophecies. Visitors only go to places which are highly ranked and highly rated, rate them highly themselves, and help these establishments maintain the ranking which they already have. And since most people who are reviewing and ranking aren’t locals but visitors themselves, the cycle ends up being undoubtedly biased.
These reviews and rankings which they’ve grown accustomed to are less and less relevant, especially given the current circumstances. Even before COVID, there was a noticeable shift in how visitors decided where to spend their time and money. They relied less and less on ‘traditional’ review sites, and more and more on word of mouth, suggestions from locals, and community based recommendations.